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Privacy Policy

Last Updated: February 2026

At Modelaria Craftworks, we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and protect your information when you visit our website, make a purchase, or contact us regarding our handcrafted cold porcelain products.

  1. Data Controller

The “Controller” of your data (the person responsible for your information) is:

  • Name: Monica Kreutz
  • Business Name: Modelaria Craftworks
  • Address: 35457 Lollar, Germany
  • Email: contact@modelaria.art
  1. Information We Collect

To fulfill your order, you must provide us with certain information, which you authorized the platform to provide to us. This includes:

  • Contact Information: Your name and email address.
  • Shipping Information: Your delivery address.
  • Order Details: Information about the product(s) you are ordering, including customization details (names, dates, themes).
  • Payment Information: Payment processing is handled by third-party providers (e.g., PayPal, Credit Cards, Bank Transfer). We do not store your credit card details.
  1. Why We Need Your Information and How We Use It

We rely on a number of legal bases to collect and use your information, including:

  • Contractual Necessity: To provide our services, such as fulfilling your order, settling disputes, or providing customer support.
  • Legal Compliance: If necessary to comply with a legal obligation, such as retaining information about your purchases if required by tax law.
  • Legitimate Interests: To improve our services and communicate with you about your custom order.
  1. Information Sharing and Disclosure

Information about our customers is important to our business. We share your personal information for very limited reasons and in limited circumstances:

  • Service Providers: We engage certain trusted third parties to perform functions and provide services to our shop, such as delivery companies (mainly DHL). We share your name and address with these third parties, but only to the extent necessary to perform these services.
  • Compliance with Laws: We may collect, use, retain, and share your information if we have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce our agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues.
  • Alternatively to this website, our store also is hosted on Etsy. They provide us with the online e-commerce platform that allows us to sell our products to you, in case you prefer to order through it. Etsy has ist own means of collecting and handling data and you can find their specific Privacy Policy on Etsy’s platform.
  1. Data Retention

We retain your personal information only for as long as necessary to provide you with our services and as described in our Privacy Policy. However, we may also be required to retain this information to comply with our legal and regulatory obligations (e.g., German tax laws require us to keep invoices for 10 years).

  1. Your Rights (GDPR)

If you reside in the EU, you have a number of rights in relation to your personal information:

  • Access: You have the right to access and receive a copy of the personal information we hold about you.
  • Change, Restrict, Delete: You may also have rights to change, restrict our use of, or delete your personal information. Absent exceptional circumstances (like where we are required to store data for legal reasons), we will generally delete your personal information upon request.
  • Complaints: If you wish to raise a concern about our use of your information, you have the right to do so with your local data protection authority.
  1. Cookies and Analytics

Our website uses “Cookies” to enhance your browsing experience and analyze site traffic. You can choose to set your web browser to refuse cookies or to alert you when cookies are being sent.

  1. Contact Us

For purposes of EU data protection law, I, Monica Kreutz, am the data controller of your personal information. If you have any questions or concerns, you may contact me at contact@modelaria.art.